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Road Haulage Online Fleet Management Software Solutions

Road Haulage Companies Fleet Risk Management Tool by VUEcloud

Road haulage companies face significant operational risk whilst conducting their day-to-day business activities.

Sadly, the risk hauliers face can be costly and impact the company’s overall profitability

So, it is clear to see why most Road haulage companies are constantly looking for new ways to increase their profitability and productivity by gaining efficiencies in the way they manage their fleets.

VUEcloud provides fleet operators with an effective way to maximise their return on investment from in-vehicle technology by addressing a number of key areas including, but not limited to:

  • Road Haulage Fleet Incident Management
  • Improving Fleet Driver Behaviour
  • Vehicle Fleet Risk Management
  • Vicarious Liability
  • Enhanced Insurance Claims Handling
  • Combating Fleet Insurance Fraud

Now, let’s explore in more detail how modern vehicle technology combined with VUEcloud helps in the areas listed above.

Road Haulage Fleet Incident Management Tool by VUEcloud

Road Haulage Fleet Incident Management

All road haulage companies need to manage incidents involving their fleet vehicles as swiftly and as efficiently as possible.

Historically, road haulage company fleet managers may have struggled with swift incident management and the quick retrieval and distribution of critical fleet information including vehicle CCTV footage, telematics data and other related information.

VUEcloud is an enterprise class CCTV and file sharing platform that provides fleet managers a highly effective fleet incident management system.

Within VUEcloud, all information relating to incidents involving fleet vehicles can be stored quickly and securely.

Video footage and Information can easily be categorised in-line with your current business process to make managing your fleet easier.

You might want to store incidents by driver, depot, region, date, vehicle registration, policy number, insurance claims number etc. or by incident type i.e. road traffic accident, near miss, at fault, not at fault, suspected fraud etc, and retrieval of this information is very easy as you can search any of the fields you enter to quickly see all associated files and information.

Road Haulage Fleet Operators Fleet Management Tool by VUEcloud

Improving Fleet Driver Behaviour

It has long been recognised that there are many benefits to improving fleet driver behaviour at the wheel.

A common problem for fleet managers is that their vehicles are often large, fast moving advertisements for their business and reckless driver behaviour can bring their company/brand into disrepute.

Possibly even more worrying, is that with the advent of the smartphone and the social media sharing culture, incidents involving fleet vehicles can quickly become unnecessary PR disasters that can be difficult to recover from if the event is sufficiently serious and goes viral.

Road Haulage Fleet Management | Improve Driver Behaviour and Safety

There are now dedicated YouTube channels focussing on poor fleet driver behaviour and you really don't want your brand to feature on them. Dash Cam Network

Thankfully, modern vehicle technology such as vehicle CCTV and telematics systems provide fleet operators an opportunity to provide intervention based driver training if there is a clear pattern of worsening driver behaviour with the appropriate footage to back it up.

VUEcloud enables fleet operators to share any footage of near misses and road traffic accidents quickly and securely with their fleet drivers almost instantly and over vast distance. This means that fleet managers and/or driver trainers don’t have to be in the same physical location as the driver to discuss any of the footage or data captured.

This helps them provide ongoing driver training to discuss and tackle common hazards that their drivers may be exposed to. Drivers are more and more welcoming of ongoing training designed to protect them in their role and the public.

Let’s face it, you wouldn’t want to put highly sensitive footage involving your fleet in the public domain. VUEcloud allows you to keep control of sensitive video footage and other fleet information and data.

Additionally, improving driver behaviour, such as tackling speeding has been shown to substantially reduce fuel costs.

Having your vehicles generate and record all this fantastic information is of no use unless you make this data work for your business, and this is exactly what VUEcloud helps you do.

Fleet Risk Management and Risk Reduction Tool

Fleet Risk Management and Risk Reduction Tool

Driver training focussed on improving fleet driver behaviour is proven to reduce the frequency and the severity of road traffic accidents which has the overall effect of reducing fleet risk.

Effective fleet risk management is key to the efficient operation of a fleet of vehicles and helps to keep operational costs to a minimum.

Each and every time an incident occurs involving a fleet vehicle, fleet managers should seek to understand the root cause of the incident.

  • Was the incident caused by your drivers’ negligence or driver error?
  • Was the incident caused by a third-party, and if so, can you prove it?
  • Can you learn from the accident and implement appropriate business processes to reduce the risk of a similar incident happening again?

Increasingly, the only way to investigate the root cause of any fleet incidents accurately is to capture as much information from the scene as possible. (This is essential when it comes to insurance claims management that we will discuss more later.)

In addition to any incident footage recorded on your vehicles CCTV and telematics systems like those provided by our sister company VUE, it could be that third parties have recorded important footage/photographs at the scene, especially if the individuals have a dashcam or smart phone.

VUEcloud provides an indispensable tool for fleet managers and fleet operators to swiftly harvest important files and footage from a number of sources and share them securely over vast distances almost instantly.

VUEcloud provides fleet operators an all-important audit trail of who has had access to the stored CCTV footage and other important information, and more importantly, what they have done with it. This helps companies where auditable compliance is important.

Let’s face it, would you be comfortable burning mission critical information relating to a serious incident involving one of your vehicles to an unsecure disc?

The disc could be damaged, lost or stolen and what would you do if the highly sensitive footage ended up online? This could drag your companies good name into disrepute and harm your business.

Thankfully with VUEcloud, you have fully secure control over your data and fleet CCTV footage and who is able to access it.

Road Haulage Operators: Vicarious Liability and Health & Safety at Work

Vicarious Liability

Responsible fleet operators absolutely must ensure that they instil a culture of safety from the very top down when it comes to fleet management, and this isn’t purely for the financial benefits derived from having a safe fleet.

As you may be aware, employers have a duty of care not just to their employees, but also the public who come into contact with their staff, their vehicles, business and brand.

We have already discussed effective risk management but what if, no matter how meticulous your risk assessments, one of your drivers is involved in a very serious road traffic accident and sadly, someone loses their life?

Understandably the appropriate authorities (the Police, the Health & Safety Executive etc.) will get involved and want to see evidence that all appropriate measures to ensure safety have been implemented and adhered to.

It could be that the driver had been driving recklessly at the time of the incident, and so they may seek to understand what relevant driver training the driver had been on previously, and if they were even qualified to drive the vehicle.

If it is found that your company has been negligent when it comes to the safe operation of your fleet then the driver, the directors and the company can all face prosecution which can result in substantial fines, and potential custodial sentences for both the driver and the directors.

According to ACAS, “Vicarious liability refers to a situation where someone is held responsible for the actions or omissions of another person. In a workplace context, an employer can be liable for the acts or omissions of its employees, provided it can be shown that they took place in the course of their employment.”

It is therefore absolutely critical to ensure robust policies and procedures are in place when it comes to the management of your fleet.

VUEcloud helps fleet management teams provide an audit trail of all incidents involving particular drivers, and all other relevant material that may be required such as driver training logs, telematics reports and so on.

Road Hauliers Reduce the Costs of Insurance Claims

Enhanced Insurance Claims Handling

VUEcloud allows you to store all incident information extremely securely in one place.

Stored information can be shared quickly with key decision makers both internally and externally.

This inherent feature of VUEcloud aids the swift management of insurance claims helping to stop the costs of any claim spiralling out of control.

Combating Fleet Insurance Fraud

OK, so your driver has just had a crash and you have footage that you have recovered from your vehicle that proves the incident resulted in minor damage to the third-parties’ vehicle, and that there was just one person in the vehicle.

Several days later you receive a sternly worded solicitors letter alleging several people in the car have serious whiplash, and that it is their intention to pursue your company for compensation.

Now, there are a number of interesting points to consider here.

Firstly, if you are unable to prove your innocence and that the claim is fraudulent you are leaving yourself and your company wide open to the threat of insurance fraud.

Secondly, being able to prove that a claim is fraudulent quickly stops the costs of the claim escalating out of control, and reduces the burden on your company resources like the constant wrangling between each party who disagree about who is at fault and to what degree.

Thankfully VUEcloud provides an indispensable tool to help you get the required evidential footage, photos, witness reports, claims information etc. to key decision makers both internally and externally quickly, almost in real time.

Road Hauliers Reduce Your Insured Fleet Risk

The insurance companies we are closely aligned to have said that they have seen a dramatic decrease in the costs of claims as a result of being able to get the information they need to make a lot quicker than ever before.

It is possible to link your version of VUEcloud directly with that of your insurer, so that files can be instantly copied to them to gain further efficiencies in your claims handling.

Furthermore, any fleet manager in receipt of new videos and information will be alerted to share the new footage with their insurer if it hasn’t been already.

Reducing your operational fleet risk and gaining management efficiencies has huge benefits for fleet operators.

Road Hauliers Combat Insurance Fraud Targeting Your Fleet

Here are the key benefits of VUEcloud for fleet management teams at road haulage companies:

  • Reduce the costs of insurance claims
  • Enhance fleet risk management
  • Combat insurance fraud
  • Fleet incident management tool
  • Driver training tool

VUEcloud is an extremely versatile road haulage fleet risk management tool.

If you would like to find out more about how VUEcloud can increase incident response times, enhance service delivery and support, please call +44 (0)161 641 5435 and/or email Simon or Skype Simon

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